Refund & Cancellation Policy
Last updated: 6 August 2026 · Version 1.0
This policy explains what you can buy on MyJobVerse, what is refundable and what is not, how credits behave, and how to request a refund. It applies to every payment made through the MyJobVerse app and the employer portal. Payments are processed by Razorpay.
Contents
1. What you can pay for
Creating an account, building a profile, and being matched to jobs are free. The paid items are:
- Identity verification — optional, for job seekers. A one-time fee.
- Business verification — for employers (GST verification, or full profile verification). A one-time fee.
- Credit packs — for employers. Credits are spent on platform actions, chiefly sending interview invitations.
The exact price is always shown to you before you pay, and you confirm the amount before any charge is made. Prices are in Indian Rupees. A GST invoice is issued where applicable.
2. Cancelling a purchase
You may cancel and receive a full refund within 24 hours of payment, provided the item has not been used. "Not used" means:
- for a verification fee — the verification has not yet been completed; and
- for a credit pack — none of the credits from that pack have been spent.
Once a verification has been completed, or a credit has been spent, that portion has been delivered and is no longer refundable under this clause. Where only part of a credit pack has been spent, we refund the unspent portion pro rata if you cancel within the 24-hour window.
3. What we refund
We refund in full, without the 24-hour limit, in each of these cases:
- You were charged but did not receive what you paid for. If a payment is taken and the verification is not applied or the credits are not added to your balance, we refund the full amount.
- Duplicate charge. If you are charged twice for the same item, we refund the duplicate.
- We rejected your verification. If we decline your identity or business verification, we refund the fee in full.
- We charged you in error, or the amount charged does not match the amount shown to you.
- We withdraw a paid feature you have already paid for and cannot deliver it.
A verification declined because the document submitted was forged, altered or deliberately falsified is not refunded. This is the only case in which we keep a fee for a verification we did not grant.
4. What we do not refund
- A verification that has been completed, whatever the outcome of your job search afterwards.
- Credits that have already been spent.
- Any purchase after the 24-hour cancellation window, unless it falls under section 3.
- Fees where you breached our Terms of Service and your account was removed as a result.
We do not refund on the basis of outcome. Verification improves how your profile is presented; it is not a promise of a job, of interview invitations, or of any particular number of employer views. Likewise, credits buy the ability to send invitations; they do not buy a candidate's acceptance.
5. How credits behave
Please read this section before buying a credit pack — it describes when a credit is consumed and not returned.
| What happens | Effect on your credits |
|---|---|
| You send an interview invitation | 1 credit is deducted at the moment the invitation is sent |
| The candidate declines the invitation | The credit is not returned |
| The candidate never responds | The credit is not returned. Invitations do not expire, so the credit is not released later either |
| The candidate accepts but does not attend | The credit is not returned. The no-show is recorded on the candidate's profile |
| You cancel the invitation yourself | The credit is not returned |
| You close your account | Unused credits are cancelled and are not refunded — see section 6 |
Credits are internal units. They have no cash value, cannot be transferred between accounts, cannot be sold or exchanged, and cannot be converted back into money except where we expressly offer a redemption. Free credits awarded as a bonus — for example on registration, referral, or completing verification — are never refundable in cash, since nothing was paid for them.
In plain terms: a credit pays for sending the invitation, not for the result. Once an invitation leaves your account, the credit is spent regardless of what the candidate does.
6. Closing your account
Deleting your account cancels any unused credits. They are not refunded and cannot be restored if you register again. If you have unused credits or a payment made in the last 24 hours, request your refund before you delete your account — once the account is gone we may not be able to verify the purchase. See Account deletion.
7. How to request a refund
Email support@myjobverse.in with the subject "Refund Request", from or quoting your registered mobile number, and include:
- the Razorpay payment reference or order ID, or the invoice number;
- the date and amount of the payment;
- what you bought; and
- the reason for the request.
We may ask you to confirm your identity before processing a refund, to protect your account. We do not need, and will never ask for, your card number, CVV, UPI PIN or OTP.
8. Timelines
| Stage | Timeline |
|---|---|
| We acknowledge your request | Within 2 business days |
| We decide and tell you the outcome | Within 7 business days of your request |
| We initiate an approved refund | Within 7 business days of approval |
| The money reaches your account | Typically 5–7 business days after we initiate it, depending on your bank or card issuer |
Refunds are returned to the original payment method used for the purchase. We cannot refund to a different card, account or UPI ID. If a refund has not reached you within 10 business days of our confirmation that it was initiated, contact us with the payment reference and we will trace it with Razorpay.
If we decline a refund request, we will tell you why, in writing.
9. Governing law
These Terms are governed by and construed in accordance with the laws of India. The courts at Visakhapatnam, Andhra Pradesh shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.
10. Contact
- Refunds, billing and payment queries: support@myjobverse.in
- General: hello@myjobverse.in
Mannav Mindtech Limited · GSTIN 37AADCK9511A1ZU · India.
This policy sits alongside our Terms of Service. Where the two differ on refunds, this policy governs.
See also: Privacy Policy · Terms of Service · Account deletion